Question Solved1 Answer   Scenario You and your team from ABC technology have installed the hardware and network requirements for Devon Technical College. After installation, Devon Technical College has reached out stating the following three problems. Problem 1: "We cannot access the employee details which are stored on the server D drive. The administrator can access the folder, however, any other user cannot. Please help us. " Problem 2:  "Our printer that acts like a network printer is not working. When we click send to the printer, nothing happens." Problem 3: "When our Marketing Manager tries to log into our social media account, from her PC, she is redirected to a custom error page that states 'access denied'."   Tasks This task will require you to work with a simulated colleague to diagnose and test the problem. Complete the tasks below for all three problems. 1. Identify the problem and department. 2. Create a detailed troubleshooting plan with instructions, including safety procedures. 3. Identify which part of the plan you will work on and which part of the plan your colleague will work on.  4. Justify your decision making.  5. Explain how you will ensure you both will work in a professional and ethical manner. 

ADMGUP The Asker · Computer Science

 

Scenario

You and your team from ABC technology have installed the hardware and network requirements for Devon Technical College.

After installation, Devon Technical College has reached out stating the following three problems.

Problem 1:

"We cannot access the employee details which are stored on the server D drive. The administrator can access the folder, however, any other user cannot. Please help us. "

Problem 2: 

"Our printer that acts like a network printer is not working. When we click send to the printer, nothing happens."

Problem 3:

"When our Marketing Manager tries to log into our social media account, from her PC, she is redirected to a custom error page that states 'access denied'."

 

Tasks

This task will require you to work with a simulated colleague to diagnose and test the problem. Complete the tasks below for all three problems.

1. Identify the problem and department.

2. Create a detailed troubleshooting plan with instructions, including safety procedures.

3. Identify which part of the plan you will work on and which part of the plan your colleague will work on. 

4. Justify your decision making. 

5. Explain how you will ensure you both will work in a professional and ethical manner. 

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