a) reserved b) eloquent c) responsive d) rambling 12. I'd like you to be more in your summary. I don't need every minor detail, just a broad outline of the key points. a) hesitant b) fluent c) succinct d) sensitive 13. It was very of you to mention the mistake he made in front of everyone. He was very upset. a) persuasive b) tactless c) inhibited d) focused 14. His presentation wasn't particularly It didn't link together very well at all. a) articulate b) vague c) coherent d) emotional 15. His responses were completely I learned nothing from them as there was no detail at all. a) vague b) inhibited c) concise d) extrovert 16. You can get a lot using email instead of face-to-face meetings because it's easier to make excuses when no one can see you. a) off b) away with c) out d) on with

17. Email is also a good way of directly your ideas or products to someone powerful who you may not be able to meet otherwise. a) launching b) engaging c) influencing d) pitching 18. Could you please what you mean exactly? I'm not sure I fully understand. a) engage b) clarify c) interrupt d) digress 19. The audience was extremely Some even placed big orders. to our product presentation and asked lots of questions. a) focused b) persuasive c) eloquent d) responsive 20. The speaker kept and talking about his own experiences instead of the main topic. a) digressing b) confusing c) interrupting d) clarifying LANGUAGE REVIEW 1 Put the words in italics in the correct order. 21. Our base/expanding/customer is one of the things we are very proud of. 22. We're having the meeting at the business/centre/development/international. 23. You need to complete the claim/travelform/insurance immediately. 24. The sales/amazing/figures last month cheered everyone up. 25. We have just signed the brilliant/deal/most/sponsorship. 26. We are now the leaders in the mobile/competitive/fiercely/market/phone. 27. The confidential/report/sales/highly is missing. We can't find it anywhere.

24. The sales/amaing/figures last month cheered everyone up. 25. We have just signed the brilliant/deal/most/sponsorship. 26. We are now the leaders in the mobile/competitive/fiercely/market/phone. 27. The confidential/report/sales/highly is missing. We can't find it anywhere. 28. We thought it was a campaign/interesting/really/advertising. 29. We've set up a new/department/services/customer to deal with the initial problems. 30. The features/innovative/product seem to appeal to our customers. Answer all the questions. There is one mark per question. LANGUAGE REVIEW 1 Complete the sentences with a verb and particle(s) from each bor. \begin{tabular}{|l|l|} \hline $\begin{array}{l}\text { call/go }(\mathrm{x} 2) / \text { turn/build } \\ \text { check/get/work/let/set }\end{array}$ & $\begin{array}{c}\text { over/on with/up (x2) } \\ \text { off/down/in/round/out/on }\end{array}$ \\ \hline \end{tabular} 31. Ive just got to at the hotel. Then I'll call you to make arrangements for the meeting. 32. Have you the meeting with their Chief Buyer yet? We need to see him as soon as possible. 33. I my new boss much better. She's great to work for.

34. We'll have to the meeting as some people can't come. 35. I'm really sorry I didn't get that order. I feel that I've you 36. A lot of informal meetings in our organisation. 37. The project was not on schedule until the new manager took over. He managed to it in four weeks. 38. It's important to a good relationship with your clients. 39. I don't like it when people my head straight to the boss. It makes me look bad. 40. He wasn't sure if the new job would but it did and he's very happy there. VOCABULARY 2 Choose the correct verb in each sentence. 41. We've just signed the contract and now we're going to have dinner together to cement/sour our new business relationship. 42. We need to develop/restore our reputation after the disastrous publicity last month. 43. Talks with the workers have resumed/restored this morning after the 3-day strike. 44. I've been promising/cultivating relations with the purchasing manager of EXO Inc., for several months in the hope that he will give us a big order. 45. The strike severely disrupted/fostered the flow of orders leaving the factory last week. 46. Poor service seriously maintains/undermines our customer relations so we must give all our staff regular training. 47. After the manager lost his temper with his staff, relations soured/severed considerably and now nobody has any respect for him at all.