From: Carlos Henderson, Customer Support Lead Subject: Shipment Questions $\mathrm{Hi}$, I lead the Customer Support Team for the magazines category. Customer questions for one shipping vendor have increased since the beginning of the promotional campaign. The campaign ended two months ago, but we are still getting a large number of questions. Can you help us understand the cause? Attached is some data we put together related to the vendor's performance. Thank you, Carlos Henderson Additional resources will be available on the second tab once you select Reply. Reply
Based on the data provided by the Customer Support Team, rate the impact of each cause on the increase in customer questions ("1" Extremely impactful to "4" Not impactful). Note: Each response option can be used more than once. Too many products not shipped on time Increased number of incorrect products shipped Not enough products on sale Shipping demand is too high 1 2 3 4
\begin{tabular}{|c|c|c|c|} \hline \multicolumn{3}{|c|}{ VIEW QUESTION } & \multirow[b]{3}{*}{ Month 3} \\ \hline Trailing 3 Months & ndor Per & rmance & \\ \hline Metric & Month 1 & Month 2 & \\ \hline $\begin{array}{l}\text { \% Customer } \\ \text { Questions }\end{array}$ & $+8 \%$ & $+10 \%$ & $+12 \%$ \\ \hline $\begin{array}{l}\text { \% Products Shipped } \\ \text { on Time }\end{array}$ & $-10 \%$ & $-7 \%$ & $-5 \%$ \\ \hline $\begin{array}{l}\text { \% Incorrect } \\ \text { Products Shipped }\end{array}$ & $+2 \%$ & $+4 \%$ & $+4 \%$ \\ \hline \% Products on Sale & $+18 \%$ & $+18 \%$ & $+14 \%$ \\ \hline $\begin{array}{l}\text { \# Products Shipped } \\ \text { (Thousands) }\end{array}$ & 80 & 85 & 100 \\ \hline \end{tabular}
From: Nadia Loomis, Team Lead Subject: Vendor Performance $\mathrm{Hi}$, Thank you for your great work helping us identify the best vendors for Amazon! The seasonal product team needs a vendor who can quickly adjust to changes in product demand. The Planning Team has estimates on changes to vendor performance and flexibility. Can you identify which vendor to recommend? Thank you, Nadia Loomis From: Nadia Loomis, Team Lead Subject: Vendor Performance $\mathrm{Hi}$, Amazon works with four different vendors to package and send magazines to customers. We want to identify the top three vendors.
Thank you, Nadia Loomis From: Nadia Loomis, Team Lead Subject: Vendor Performance $\mathrm{Hi}$, Amazon works with four different vendors to package and send magazines to customers. We want to identify the top three vendors. Remember Amazon's goals: 1) Maintain high customer satisfaction 2) Ship products on time 3) Minimize costs Each of the four vendors is rated on several performance metrics. Can you identify the vendors that best meet Amazon's goals? Thank you, Nadia Loomis

You can use responses more than once. 1 Extremely impactful 2 Very impactful 3 Slightly impactful 4 Not impactful