From: Mark Tan, Training Team Subject: Customer Obsession Training $\mathrm{Hi}$, This is a reminder that your required Customer Obsession Training is due by the end of the day today. It is important to complete this training to ensure your team meets the $100 \%$ completion goal. If there are any questions, please let me know. Thank you, Mark Tan Additional resources will be available on the second tab once you select Reply. Reply

Messages Received Your Workload Based on your current work tasks and associated time/impact, rank order the following tasks you will complete in your 8-hour workday ( "1" First to "4" Fourth). Note: Each response option can be used only once. Complete online training Attend team meeting Investigate customer issue Work on ongoing project \#1 $1^{\text {st }}$ $2^{\text {nd }}$ $3^{\text {rd }}$ $4^{\text {th }}$

VIEW QUESTION Your Workload \begin{tabular}{|l|c|c|c|} \hline \multicolumn{1}{|c|}{ Tasks } & Hours & Impact & Priority \\ \hline $\begin{array}{l}\text { Respond to } \\ \text { emails }\end{array}$ & 0.5 & Low & Med \\ \hline $\begin{array}{l}\text { Complete } \\ \text { training }\end{array}$ & 1.0 & Med & High \\ \hline $\begin{array}{l}\text { Attend } \\ \text { team } \\ \text { meeting }\end{array}$ & 1.0 & Low & Med \\ \hline $\begin{array}{l}\text { Investigate } \\ \text { customer } \\ \text { issue }\end{array}$ & 4.0 & High & High \\ \hline $\begin{array}{l}\text { Work on } \\ \text { ongoing } \\ \text { project \#1 }\end{array}$ & 4.0 & High & High \\ \hline $\begin{array}{l}\text { Work on } \\ \text { ongoing } \\ \text { project \#2 }\end{array}$ & 2.0 & Med & Low \\ \hline $\begin{array}{l}\text { Attend } \\ \text { project } \\ \text { meeting }\end{array}$ & 0.5 & Low & Low \\ \hline \end{tabular}