Step1/3

The DHL company has been delivering wrong orders to customers. This has caused a lot of inconvenience and frustration for the customers. To solve this issue, the company needs to develop and analyze a comprehensive cause and effect diagram (fish bone diagram) of the issue.

Explanation:

Step2/3

The diagrammatic/illustrative explanation and description of the each and every step are as follows:

1. The first step is to identify the root cause of the problem. In this case, the root cause is the fact that the DHL company has been delivering wrong orders to customers.

2. The second step is to identify the factors that contribute to the problem. In this case, the contributing factors are the lack of communication between the DHL company and the customers, the lack of training for the DHL employees, and the lack of procedures and processes in place to prevent this issue from happening.

3. The third step is to identify the possible solutions to the problem. In this case, the possible solutions are to improve communication with the customers, to provide training for the DHL employees, and to put procedures and processes in place to prevent this issue from happening.

4. The fourth step is to implement the solutions and to monitor the results. In this case, the DHL company should implement the solutions and monitor the results to see if the issue has been resolved.

Explanation:

Step3/3

Explanation:

Customers have been receiving the incorrect orders that they placed with the DHL firm. Because of this, the clients have experienced a great deal of trouble and irritation. In order for the business to find a solution to this problem, it will need to construct and examine a detailed cause and effect diagram (sometimes known as a "fish bone diagram").

Explanation:

Final Answer:

The explanation and description of each and every phase, together with its accompanying diagrammatic and graphical representation, is as follows:

1. Locating the primary driver of the issue is the first thing that has to be done. In this particular scenario, the fundamental problem is that consumers have been receiving the incorrect orders that they placed with the DHL organization.

2. The next stage is to determine the variables that are contributing to the issue. In this particular instance, the contributing causes include the lack of communication between the DHL firm and the clients, the lack of training for the workers of DHL, and the absence of protocols and policies in place to prevent this problem from occurring in the first place.

3. Identifying the many potential solutions to the issue is the third phase in the process. In this situation, the potential remedies include improving communication with the clients, providing training for the staff of DHL, and putting in place protocols and processes to avoid this problem from occurring in the future.

Implementing the remedies while keeping an eye on the outcomes is the fourth phase in the process. In this particular scenario, the DHL organization have to put the proposed remedies into action and then keep an eye on the outcomes to determine whether or not the problem has been fixed.

Elaborate the following for the DHL company for the issue of delivering wrong orders to customers: - Develop and analyze comprehensive cause and effect diagram (fish bone diagram) of the issue. - Try to provide diagrammatic/illustrative explanation and give description of the each and every step.

Public Answer

Elaborate the following for the DHL company for the issue of delivering wrong orders to customers:

- Develop and analyze comprehensive cause and effect diagram (fish bone diagram) of the issue.

- Try to provide diagrammatic/illustrative explanation and give description of the each and every step.